Refund policy

Being a consumable product, no returns shall be accepted for any purchase made via www.flexcookie.in. With that being said, in case of damages during transit or in an event of order mismatch, full refund/replacement would be granted. Though this would be subject to validation from our customer support function and would be treated case to case basis.

The request for refund/replacement should be communicated to the Flex Cookie team via hello@flexcookie.in within 30 days from the date of order placement.

The refund shall be processed via the same payment method (within 3 to 5 business days of the notification) with which you have made the purchase.

Shipping costs are non-refundable. So, your refund amount would be adjusted against the shipping cost levied at the time of purchase.